Luxurious Royalty Clutch(Pre Order)
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Shipping Information
Shipping Information
Shipping takes 8-14 business days for custom orders. Please refer to our shipping policy for additional information.
HOW MUCH DOES SHIPPING COST?The shipping fee varies depending on the shipping destination and the number of items you purchase. You can check the estimated shipping fee by adding items to your cart, proceeding to checkout, entering your email address and shipping address. The exact shipping fee will be automatically updated and displayed on the checkout page.
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WHERE DO WE DELIVER?
We provide Worldwide shipping.
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HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?
The actual shipping time and delivery date may vary depending on the local postal service in your area. You can refer to the custom standard shipping time below:
- On average, orders usually ship after 5-7 business days from the date the production started.
- US orders may arrive approximately 8-15 business days after being shipped.
- International orders may arrive in your country 1-3 weeks after being shipped.
Please note: Due to the COVID-19 pandemic impact and extremely high order demand, carrier services might need additional 15-25 business days to ship packages anywhere.
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CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?
We do not accept shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
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DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?
We support shipments to PO Boxes, but we cannot ship to Military APO/FPO addresses.
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WILL I BE CHARGED VAT TAXES?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not charge VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the country, the postal package may incur local customs or VAT charges. Please contact your local customs office for more information regarding your country's customs policies.
Refunds & Exchanges
Refunds & Exchanges
Please refer to our return & exchange policy here.
Return & Exchange Policy
We take great pride in our reputation for quality and our website contains detailed size charts for every single item for your reference.
We are 100% sure that you will love your Twinsetter ProLuxe purchases. But in the unlikely event you have any issues with your order please email us via info@twinsetter.com within 48hrs of receiving your items for eligibility & conditions.
We will provide you with an exchange or store credit for items only where: items are in sellable condition, in their original packaging with all tags still intact;
Items have not been worn, damaged or washed; we are notified within 48 hours upon receipt; items are sent back to us within 7 days from the date of receipt.
Note we only offer exchange or store credit
If you have received an incorrect or faulty item in your order we sincerely apologize, we have strict quality assurance techniques to ensure this does not happen.
If this is the case simply send images of the incorrect/faulty items to info@twinsetter.com and we will resolve the matter for you urgently.
Shipping costs are non-refundable or eligible for store credit
*International shipments may be subject to import taxes, duties and custom fees, which are levied once your package reaches the country of destination and are the responsibility of the recipient.
If you have any questions or queries please contact our dedicated customer service team via info@twinsetter.com with your inquiry and they will assist you further.
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